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Missed call text service
for cleaners
Cleaning is a trade where answering the phone is often the wrong thing to do. You are in a client's home or office, and stopping mid-job to take a call from someone else is both awkward and unprofessional. So the phone rings out — and the person ringing about a weekly clean or an end-of-tenancy quote assumes you are not taking on work.
Why cleaning businesses miss so many calls
You are in someone else's house and it would be rude to take a call. The vacuum is running and you cannot hear the phone. You are working through a fixed-time slot and every minute on the phone is a minute not cleaning. If you run a team, your cleaners are in the same position and enquiries come to your phone while you are on a job of your own.
The maths
What one missed cleaning enquiry is worth
A single end-of-tenancy clean is a one-off in the low hundreds. A regular weekly or fortnightly domestic client is worth far more than that over a year, and a small commercial contract more again. Cleaning is a recurring-revenue trade, so a missed call is rarely a lost job — it is a lost client, repeated every week for as long as they would have stayed.
TextTheCaller is £6.49 a month. Set against the value of the work above, it only has to keep one caller from ringing the next name on the list to have paid for itself several times over.
What to write in your text
You write the message once and it goes out on every missed call. Here's one that works for cleaning businesses:
Thanks for calling Fresh Start Cleaning. I'm with a client and can't answer. I'll call you back this afternoon. Quick quote: freshstartcleaning.co.uk/quote
It sends from your business name
The caller sees your business name, not a phone number — so there's nothing for them to reply to. Give them something they can act on instead: a booking link, an email address, or a time you'll ring back.
160 characters
One SMS segment. The example above fits with room to spare, and we'll show you the count as you write so nothing gets cut off.
How it works
No app, no new number, no contract.
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1
Sign up with your mobile number
Enter your number, pick your network and set your business name. No password — we email you a magic link.
About 30 seconds
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2
Dial one code from your phone
We give you the exact code for your network. It tells your network to send unanswered calls to us.
One time only
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3
Write your text-back
Use the example above or write your own. Next time a call rings out, the caller gets it within seconds.
Change it any time
It works on your existing number on every compatible UK network, and only ever triggers on calls you don't answer. Pick up as normal and nothing happens at all.
Questions from cleaning businesses
The alternative is silence, which reads far worse. A prompt text from your business name is a signal that you are organised, and it buys you the time to call back properly once you are out of the client's house.
The service works on one mobile number per account, so it covers whichever number your enquiries actually come in on. If your team have separate business lines, each would need its own account.
Yes, but via a link rather than a reply — the text is sent from your business name and cannot receive responses. Point callers at a short quote form and you will often have everything you need before you speak to them.
Also built for
Every missed call is a job someone else gets
Keep your number. Two minutes to set up. Cancel whenever you like.
7 days free, then £6.49/mo. Cancel any time.