EE
O2
Vodafone
Three
giffgaff
Sky Mobile
SMARTY
Talkmobile
iD Mobile
Asda Mobile
Virgin Mobile
Missed call text service
for removals companies
You are carrying a wardrobe down a staircase. There is no answering the phone. Removals is one of the few trades where the physical work makes a ringing phone genuinely impossible to deal with for hours at a stretch — and where the enquiries you miss are for jobs weeks in the future that will go to whoever answered first.
Why removals firms miss calls
A move takes a full day, both hands, and often the whole crew including whoever normally answers the phone. You are in and out of a van, up and down stairs, and in properties with no signal. Meanwhile enquiries arrive during working hours from people who have just had an offer accepted and are ringing three firms for quotes this afternoon.
The maths
What one missed move is worth
A house move is one of the largest single jobs any small operator quotes for, and the numbers reflect that. Losing one because nobody could answer a phone while carrying a sofa is an expensive way to be busy — and the customer who rang you was ready to book.
TextTheCaller is £6.49 a month. Set against the value of the work above, it only has to keep one caller from ringing the next name on the list to have paid for itself several times over.
What to write in your text
You write the message once and it goes out on every missed call. Here's one that works for removals companies:
Thanks for calling Harrowgate Removals. We're on a job and can't answer. We'll call you back today to talk through dates and give you a quote.
It sends from your business name
The caller sees your business name, not a phone number — so there's nothing for them to reply to. Give them something they can act on instead: a booking link, an email address, or a time you'll ring back.
160 characters
One SMS segment. The example above fits with room to spare, and we'll show you the count as you write so nothing gets cut off.
How it works
No app, no new number, no contract.
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1
Sign up with your mobile number
Enter your number, pick your network and set your business name. No password — we email you a magic link.
About 30 seconds
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2
Set unanswered-call forwarding
Follow the tailored dial-code or handset instructions for your carrier, then make a quick test call.
One time only
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3
Write your text-back
Use the example above or write your own. Next time a call rings out, the caller gets it within seconds.
Change it any time
It works on your existing number on every compatible UK network, and only ever triggers on calls you don't answer. Pick up as normal and nothing happens at all. If you want the general version before the removals companies detail, read the missed call text service overview.
Step two is the only one that changes depending on who your line is with. We have written the unanswered-call divert up for each network separately — EE, O2, Vodafone, Three, giffgaff, Sky Mobile, SMARTY, Talkmobile, iD Mobile, Asda Mobile and Virgin Mobile — because the menu names, the codes each one accepts and what happens after a SIM swap are genuinely different. If you are not sure where to start, the general guide to stopping calls going to voicemail covers the part that is the same everywhere.
Questions from removals companies
The service runs on one mobile number — the one people ring. If your enquiries all come to the office or the lead number, that is the one to set up.
Add them to the skip list. Agents ringing about an existing job do not need an automatic text.
Yes. The forwarding happens on the network side before the call ever reaches your handset, and we send the text, so your own coverage is irrelevant.
Also built for
Every missed call is a job someone else gets
Keep your number. Two minutes to set up. Cancel whenever you like.
7 days free, then £6.49/mo. Cancel any time.