EE
O2
Vodafone
Three
giffgaff
Sky Mobile
SMARTY
Talkmobile
iD Mobile
Asda Mobile
Virgin Mobile
Plusnet Mobile guide
Call forwarding on Plusnet Mobile
How to divert calls you don't answer, check what's set, and turn it off again. Dial these straight from your Plusnet Mobile handset's keypad like a phone number. The product behind the setup is the missed call text service.
Last reviewed
Divert calls you don't answer
**61*number#
The one you want for missed calls. Calls you pick up are untouched.
Divert unanswered calls after a set ring time
**61*number**15#
The number before the # is the seconds it rings first. Not every network accepts a custom time.
Check what's currently set
*#61#
Shows the destination and ring time your line is actually using.
Turn off the unanswered-call divert
##61#
Puts unanswered calls back to wherever they went before — usually voicemail.
Replace number with the full number you want calls to go to, including the leading 0. You should hear a confirmation tone or see a “Setting activated” message.
You'll see some networks write these with a single asterisk — *61*number# rather than **61*number#. Both work. The single-star form activates the divert; the double-star form registers the destination as well, which is what makes it survive a reboot on most handsets.
Stopping Plusnet Mobile calls going to voicemail
There is no separate switch for this, which is why it's confusing. Voicemail is simply the destination your network uses for calls you don't pick up. You don't turn voicemail off — you replace it, by pointing unanswered calls at a different number with the **61* code above.
That's also why ##61# appears to “turn voicemail back on”. It doesn't — it just erases your divert, so unanswered calls fall back to Plusnet Mobile's default destination, which is voicemail.
If you want unanswered calls to stop reaching you entirely, that's a different setting: divert all calls with **21*, and nothing will ring your handset at all.
The other divert codes
Diverts are set per condition, and each is cancelled separately. These are the standard GSM codes used across UK networks.
| Condition | Turn on | Turn off |
|---|---|---|
| When you don't answer | **61*number# | ##61# |
| Divert every call immediately | **21*number# | ##21# |
| Divert when you're already on a call | **67*number# | ##67# |
| Divert when your phone is off or has no signal | **62*number# | ##62# |
| Turn off every divert at once | — | ##002# |
Setting a divert for one condition doesn't clear the others. If your calls are behaving oddly and you're not sure what's on the line, ##002# clears every divert, and *#61# tells you what the no-answer rule is currently set to.
If the codes don't work on Plusnet Mobile
Keypad codes are handled by the network, and not every network or handset accepts every variation — the custom ring time is the one most often rejected. If a code returns an error, use your phone's own menu instead, which sets the same thing:
On iPhone
Settings › Apps › Phone › Call Forwarding. Note that iOS only exposes forwarding for all calls, so the no-answer rule usually has to be set with the keypad code.
On Android
Phone app › the three-dot menu › Settings › Calls › Call forwarding › When unanswered. Multi-SIM handsets ask which SIM first.
Plusnet Mobile is a virtual network running on EE's infrastructure. Forwarding generally behaves the way it does on EE, but EE doesn't guarantee every feature is enabled on Plusnet Mobile plans — so check with Plusnet Mobile rather than EE if something won't save.
Check it actually worked
A confirmation tone means your handset accepted the code — not that the network applied it. The only reliable check is a real call: ring your Plusnet Mobile number from a different phone and let it ring out without answering. If the divert is working, the call goes to your chosen destination rather than voicemail.
Worth knowing: a SIM swap, a tariff change or an operating system update can silently reset forwarding. If calls start reaching voicemail again after any of those, dial *#61# to see what the line thinks is set.
From the makers of this guide
Plusnet Mobile ran on the EE network
Plusnet is part of the BT group and its mobile service ran on EE's infrastructure. Plusnet has been moving customers off its mobile product, so if you are reading this with a Plusnet Mobile SIM in your phone it is worth checking with Plusnet what is happening to your line before you build a business process on top of it.
Plusnet Mobile SIMs were usually bought alongside Plusnet broadband, and some are still in use as business lines. The divert codes below are network-standard and apply to a Plusnet Mobile handset the same way they do anywhere else.
TextTheCaller doesn't work on Plusnet Mobile yet
Plusnet Mobile is not a network we sell to. Plusnet's mobile service has been wound down for new customers, and we have not verified unanswered-call forwarding on the lines that remain — so if you still have one, treat the guide above as the useful part of this page.
Join the waitlist and we'll email you if that changes. No card, and nothing else to do.
Plusnet Mobile call forwarding: common questions
Voicemail is just the default destination for calls you don't answer, so you don't switch it off — you point unanswered calls somewhere else instead. Dialling **61* followed by another number and # replaces voicemail as the destination for calls that ring out. To send them back to voicemail later, dial ##61#.
It erases the divert for unanswered calls, so they go back to your network's default destination — normally voicemail. It only affects the no-answer rule. If you also set a divert for all calls or for when you're busy, those stay in place until you cancel them separately, or dial ##002# to clear every divert at once.
A diverted call is billed by the network like a call you made to the destination number, so it may come out of your inclusive minutes or be charged at your standard rate. This is set by Plusnet Mobile, not by us, and the rate depends on your tariff. Diverting to voicemail is normally free.
The divert rule stays on your line while roaming, but the charges change and some networks apply restrictions. Check your roaming terms before relying on it abroad, and test it once you've landed rather than assuming.
The GSM codes above are standard and the underlying EE network implements them. Whether your particular line still has external-number divert provisioned is a question for Plusnet.
We have not verified it, and Plusnet has been winding its mobile service down, so it is not a network we can commit to supporting.
Check with Plusnet what is happening to your line. If you move to a network we support, everything on this site applies from that point, and you keep your number when you port it.
Call forwarding on other UK networks
BT Mobile
Lebara
Lyca Mobile
Tesco Mobile
VOXI
On a different network?
TextTheCaller works on the main UK networks and provides a generic setup for other carriers. If you have a second line on a supported network, it works on that one.
TextTheCaller is an independent service and is not affiliated with, endorsed by, sponsored by or otherwise connected to Plusnet Mobile, EE, or any other mobile network. Plusnet Mobile and all other network names and logos are trademarks of their respective owners and are used here only to describe which networks this service works with. The divert codes above are the standard GSM codes used across UK networks; behaviour can vary by network, tariff and handset, and may change without notice — always check the operator's official guidance, linked above, if something doesn't match what you see on your phone.